Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you offer a return policy for home decor items?
Yes, we offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
How can I track my package after it has shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products sustainably sourced?
We prioritize working with artisans and manufacturers who use eco-friendly materials and ethical production methods to ensure your home is as green as it is beautiful.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.
What should I do if my item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage so we can send a replacement immediately.